The System Protection Saga, it’s still really annoying.

So awhile back I posted about the annoyance of the current state of copy and account protection for games and my small Blizzard problem.

I guess it’s time for a bit of an update.

It seems I never get to calling whenever they’re open, because I have no idea what time of day or night that is for me here in eastern australia.
7am to 8pm may seem like a big time window. But really it’s not when dealing with people on the other side of the globe.

Just then I did some conversion work, and I have a wonderful time slot of 2am to 3pm according to their message.
I just called, it’s not even 2pm here, they’re closed.

So that’s off the board for another 12 hours I guess.

I managed to locate my warcraft 3 and frozen throne cases complete with cd keys on them.
So I figure why not put those in to the system, you know to verify who I am.

Just like my Starcraft 2 key, these ones also don’t appear to be in the system.

Wow, this is a brilliant idea.
Sure I can play warcraft 3 no problems, and even diablo 2 (I don’t install, I just migrate the directory between machines).
However Starcraft 2, the Heart of the Swarm Beta, and Diablo 3 are all off the books, all because I moved house and their automated system refuses to recognise product keys that have been registered with my account.

I have the games, I have the boxes, I have the jewel cases and the discs, manuals, the works, but I might as well not.

Now I compare this with the wonderful experience I’ve had with dealing with arenanet support trying to get my password for my guildwars account reset.
All the information asks you to submit a ticket on their system which uses a different login system, easily done.
They then ask you for a bunch of information like game keys and other stuff they can compare to your account.
And well it turns out I didn’t need that after all, since I just did it more or less instantly through the ncsoft account site, which had questions I could actually remember (seriously, how the hell am I supposed to know what name I would choose if I could change my name? what year did I decide that answer?)

So now I’m still unable to touch my account, yet in a fraction of the time and annoyance I’ve reclaimed my ncsoft account.
So now I’m working with the ncsoft tech guys to figure out how to get guild wars working with windows 7 using directx 9.
They’re actually a pleasure to communicate with.

So to break it down, ncsoft good, blizzard bad.

And to prove how I feel, the following picture 😀

Gotta catch them all.

So I herd you like guildwarz

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